SUPPORT

Access for all is not fully provided if training, compliance or support are missing. While there are many ways to support an individual to achieve full access, our support expertise lies in the implementation of Assistive Technology and providing Workplace Personal Assistants.

Assistive Technology Implementation

Assistive Technology is any device or software used to enhance the abilities of a person with disabilities. At TCSAccess, we focus on the intersection of Assistive Technology and Information Technology. Most frequently, the Assistive Technology at this intersection is Assistive Technology to support individuals who are blind or visually impaired but that is not to say Assistive Technology cannot be used to support individuals with other disablitities.

At TCSAccess, our collaborative Assistive Technology implementation process begins with an Assistive Technology needs assessment to identify the best Assistive Technology to meet individual and organizational needs. Once the appropriate Assistive Technology is identified, we assist in the procurement of the Assistive Technology, then in partnership with the organization’s IT professionals, we will assist with the Assistive Technology installation and implementation. Additionally, we offer continued support through Assistive Technology consultation for Assistive Technology maintenance as well as Assistive Technology help-desk support.

STEP 1: ASSISTIVE TECHNOLOGY NEEDS ASSESSMENT
The needs assessment will evaluate both individual and organizational needs for equal access to perform essential job functions. At the conclusion of the assessment, a report will provide assistive technology product recommendations to best meet all needs.

STEP 2: ASSISTIVE TECHNOLOGY PROCUREMENT
TCSAccess will assist with the procurement of the specific assistive technology products to ensure equal access to the employee needed to perform essential job functions.

STEP 3: ASSISTIVE TECHNOLOGY INSTALLATION AND IMPLEMENTATION
TCSAccess expert Assistive Technology Specialist will partner with the IT Specialist on the installation of the Assistive Technology to ensure a smooth implementation process.

STEP 4: ASSISTIVE TECHNOLOGY CONSULTATION
Following the Assistive Technology implementation, your organization may need to consult with an expert Assistive Technology Specialist, especially for Assistive Technology help-desk support or assistive technology product maintenance.

 Workplace Personal Assistants

 

TCSAccess’ professional and highly qualified Workplace Personal Assistants assist employees with disabilities in performing essential job functions. Workplace Personal Assistants perform a variety of tasks including, but not limited to:

  • Human guide and navigation assistance
  • Reading inaccessible materials at high-level meetings, conferences, instructional seminars, other professional settings
  • Note taking
  • Assistance at job-related events
  • General office tasks needed to fulfill essential job functions

In addition to supporting essential job functions, TCSAccess feels it is important Workplace Assistants know the basic functionalities of the Assistive Technology being used daily by the employee to best support the employee. Tasks such as aiding in the navigation of the Mircosoft Office suite and assisting in the electronic file structuring and sorting of the consumers computer requires basic knowledge of the Assistive Technology used daily. All TCSAccess Workplace Assistants are trained on the Assistive Technology used by the employee they are supporting.

 On-Demand Assistive Technology Support

 

 

TCSAccess has fully shifted all on-demand Assisstive Technology Support (MyAT) services to remote platforms. In an era where remote work is commonplace and there are new and unique needs for Assistive Technology services, we have seen an increase in the demand of our MyAT services. MyAT encompasses a broad range of Assistive Technology services, from assessment and procurement to training. MyAT is a full-service offering to support and ensure equal access to employees with disabilities (EWD) in enterprise settings.

As the leader in Assistive Technology (AT) services for enterprises supporting their employees with disabilities, we recognize the challenges large, complex organizations face in the remote work environment.  Our years of experience partnering with complex Federal and corporate enterprises provides an integrated delivery model including the following service areas:

  • On-demand liaison between AT users and IT support
  • Training for EWD and other staff in the use of AT with collaboration tools to ensure equal access to meetings, file sharing, presentations, etc.
  • On-demand AT helpdesk support provided by AT specialists who understand the intricacies of AT and IT configurations
  • End user training in the use of AT and its interaction with complex, proprietary applications and systems to perform core job functions
  • Assessments for employees needing new or updated reasonable accommodations
  • Project management support for enterprise-wide system refreshes such as upgrading operating systems, Microsoft Office, SharePoint and/or other collaboration platforms

Joining MyAT

By joining MyAT, organizations can confidently ensure employees with disabilities are equal participants in these challenging, remote work times, supported by experts in the field of Assistive Technology.

MyAT has a tiered pricing structure, reflective of the level of support and training needed. These services can be purchased in the following manner:

  • Blocks of just in time hours
  • Blocks of monthly hours with a discount for purchasing 12 months
  • Full or part-time staff persons housed on-site or externally to assume the above roles