Careers

‍TCS Access is dedicated to advancing equitable access and empowerment of persons with disabilities through the provision of Assistive Technology (AT) tools and solutions aimed at fostering independence and productivity.

We believe all individuals, regardless of ability, should have equal access to the tools needed to perform essential job or educational functions. We believe a disability is not a barrier to successful, competitive employment or academic achievement.

Our work is informed by our core values. ‍

Raise the Bar - we continually strive to hold ourselves and our clients to higher expectations and rise above the industry status quo.

‍Celebrate Differences - we celebrate our diversity and are proud of our differences. We look for the unique qualities and perspectives each person and partner bring to our team.  It is through this lens we are better positioned to assist those in need of our services.

‍Be in it Together - when we do well, we all do well and when we have challenges, we work through them together.  

‍Make No Assumptions - we cannot change the status quo if we continue to make assumptions.

The purpose of this role is to coordinate service delivery for TCS Access’ Assistive Technology service requests.  The position will serve as a primary support and quality control for all field staff who provide services to consumers to ensure an exceptional experience for our stakeholders and partners. The AT Service Coordinator will report to the Director of Accessibility.

The AT Service Coordinator will support TCS Access’ three primary AT services contracts: iCanConnect (ICC) program, Department on Disability Services Rehabilitation Services Administration (RSA) and Social Security Administration (SSA) Employees with Disabilities (EWD) contract.  

ICC is also referred to as the National Deaf-Blind Equipment Distribution Program (NDBEDP), a federal program designed to aid with long-distance communication the many thousands of Americans with combined vision and hearing loss so they can connect with family, friends and community.  ICC was established by the Federal Communications Commission (FCC) to comply with the 21st Century Video and Communications Accessibility Act, a federal law that requires people with disabilities to have access to modern communications technology that enables long-distance communication.

RSA services include assessments, installation and configuration, training (one on one and in groups) for their consumers who are visually impaired.  Services require review of intake materials, assigning an appropriate trainer, monitoring of trainer schedules, ensuring training notes are entered properly into TCS Access database and continual communication with RSA counselors.

SSA has a requirement to offer computer-based AT training to all Employees with Disabilities (EWDs) who use AT in their jobs. The SSA’s goal is to provide EWD’s with optimal accessibility to the various facets of their work environment, in order to maximize their overall job productivity and potential for career advancement.

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• Serves as the chief point of contact between TCS Access, partners and stakeholders
• Creates and oversees the following administrative processes

• Coordinates with customer POC to triage new work requests

o   Assigns and schedules appropriate Assistive Technology Specialist (ATS) based on task requirements and current ATS workload

• Communicates training schedule with stakeholder representative, person receiving services and ATS
• Oversees ATS workflow including all contract activities performed by staff
• Ensures services are properly documented and up-to-date (training notes, progress/final reports, communications with stakeholders) per contract requirements
• Ensures documentation is sent to appropriate parties (internal and external)
• Maintains inventory of all demonstration equipment

• Escalates issues and concerns as appropriate to Director for a quick resolution

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• Minimum of 3 years of experience working in an organization providing AT services to persons with disabilities
• Demonstrates excellent oral and written communication
• Working understanding of AT in a service delivery environment
• Prior experience supporting direct service programs or contracts
• Outstanding organizational, case management and customer service skills and attention to detail
• Proficient in Microsoft Office suite and has the ability to learn other software platforms such as ICC database (KLAS), Salesforce, Microsoft Teams, and SharePoint
• Excellent problem-solving ability